Freshsales review (2026): features, pros and cons, and what to check before you buy
Freshworks' sales CRM with three tiers from $9 per user, reserving audit logs and field-level permissions for the top tier.
Our take for buyers
Freshsales fits small and mid-size sales teams that want a low-cost CRM, particularly if they already run Freshdesk or other Freshworks products. G2 reviewers rate it 4.5 across 1,235 reviews and praise responsive customer support and ease of use. Prices are public, so you can budget before a demo, and the trial gives you a full look at the product.
Buyers with governance needs should look closely at the tiers. Audit logs and field-level permissions are Enterprise only, at $59 per user per month. Reviewers also point to limited features and gaps in reporting and automation. Published security and compliance detail is thin: no certifications, SSO or DPA are listed. Make the vendor document these in writing before you commit, and ask how the tiers differ for admins.
Pros
- Responsive customer support (about 50 G2 mentions)
- Ease of use.
Cons
- Limited features and reporting or automation gaps (about 32 G2 mentions of limited features)
- Best for
- Small to mid-size teams wanting a cheap entry tier.
- Starting price
- $9/user/month billed annually (Growth)
- G2 rating
- 4.5 (1,235 reviews)
What is Freshsales?
Freshworks' sales CRM with three tiers from $9 per user, reserving audit logs and field-level permissions for the top tier. Small and mid-size teams on a tight budget, particularly those already using Freshdesk or other Freshworks products, can start at $9 per user. Check the tier grid first: forecasting insights belong to Enterprise only, and audit logs and field-level permissions also wait for the $59 top tier.
Category: CRM Software
Freshsales key features
| Criterion | What we found |
|---|---|
| Pipeline management | Kanban view on Growth. |
| Sales automation | Basic workflows on Growth; sales sequences from Pro. |
| Reporting and forecasting | Forecasting insights on Enterprise only. |
| Pricing model and free tier | Three tiers billed annually, plus add-ons. |
| Target company size | Startups through mid-large businesses. |
Freshsales plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Growth | $9 | user/month billed annually | Kanban, lifecycle stages, basic workflows |
| Pro | $39 | user/month billed annually | Lead scoring, territory management, sequences |
| Enterprise | $59 | user/month billed annually | Forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
21-day trial per vendor FAQ. Monthly prices are not shown on the pricing page. The vendor's page description mentions a free plan, but none appears in the plan list.
Who should shortlist Freshsales
A strong fit for
- Small to mid-size teams wanting a cheap entry tier.
- Teams already on Freshdesk or other Freshworks products.
A weak fit for
- Teams needing audit logs below the $59 Enterprise tier.
- Buyers who need a permanent free plan.
Freshsales alternatives
HubSpot CRMTeams starting free with up to 2 users.
Zoho CRMSmall businesses that want a free start and cheap per-user editions.
PipedriveSmall sales teams that live in a visual deal pipeline.
InsightlySmall and mid-size teams that need CRM plus project tracking after a deal closes.
CloseInside-sales and SDR teams that call and email at volume.
CopperSmall teams that live in Gmail and Google Workspace.
Security, admin and compliance
Audit logs are published as Enterprise only, and field-level permissions, custom modules and a sandbox sit in the same tier. SSO, SCIM, data residency and a DPA are not published, and no security certifications are listed. Contract terms are limited to a billing-period toggle, with monthly prices not shown. Ask the vendor for its security documentation, a DPA, SSO and SCIM availability by plan, and renewal pricing before signing.
- Audit logs
- Enterprise only.
Contract and buying terms
- Contract
- Billing-period toggle; monthly prices not published.
- Starting price
- $9/user/month billed annually (Growth)
- Pricing model
- Per user.
- Free plan or trial
- Free trial.
What to test in a Freshsales demo or trial
Use the 21-day trial, which covers the fully loaded CRM, to check which features you would actually keep on your target plan. Test the Kanban pipeline and lifecycle stages from Growth, then workflows and sequences if you need Pro. Reviewers cite limited features and gaps in reporting and automation, so build your real reports and automation rules during the trial. If forecasting matters, confirm that forecasting insights are Enterprise only. Check whether you need branded documents, an add-on at $19 per user per month.
Questions to ask Freshsales before you sign
These are the points Freshsales's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Audit logs are included on the Enterprise plan only.
- Branded documents add-on costs $19/user/month.
- Freddy AI Agent costs $49 per 100 sessions; paid plans include 500 trial sessions, once per account.
- 21-day trial of the fully loaded CRM.
Freshsales FAQ
What is Freshsales used for?
Small and mid-size teams on a tight budget, particularly those already using Freshdesk or other Freshworks products, can start at $9 per user. Check the tier grid first: forecasting insights belong to Enterprise only, and audit logs and field-level permissions also wait for the $59 top tier. It suits small to mid-size teams wanting a cheap entry tier.
Does Freshsales have audit logs?
Yes, but only on the Enterprise plan at $59 per user per month billed annually. Enterprise also includes field-level permissions, custom modules and a sandbox.
Who is Freshsales best for?
It suits small to mid-size teams that want a cheap entry tier and teams already using Freshdesk or other Freshworks products. It is a weaker fit for teams needing audit logs below Enterprise.
How long is the Freshsales trial?
The vendor FAQ states a 21-day trial of the fully loaded CRM. Paid plans also include 500 trial AI sessions, usable once per account.
Sources
Every fact on this page comes from Freshsales's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.