JumpCloud review (2026): features, pros and cons, and what to check before you buy
Cloud directory and identity platform that bundles MDM, SSO and device management, priced per user per month with public module prices.
Our take for buyers
JumpCloud is a cloud directory and identity platform that bundles MDM, SSO and device management, and it is worth shortlisting for small and mid-size IT teams that want one vendor for these. G2 shows 4.5 from 4,043 reviews, with praise for easy setup and centralized management. The product covers directory, SSO and device management from a single vendor, with per-user module prices that are public.
The gaps are clear. Reviewers cite no DLP or endpoint protection, and teams that need only a standalone MDM may find it broader than they want. Platform Essentials is capped at 300 users and quote only. It lists SOC 2 Type 2 and ISO 27001 (Schellman, Nov 2024). Plan on adding separate tools for DLP or endpoint protection, and verify SCIM support directly with the vendor.
Pros
- Easy setup and centralized management.
Cons
- Pricing for education buyers.
- No DLP or endpoint protection.
- Best for
- Small and mid-size IT teams that want directory, SSO and MDM from one vendor.
- Starting price
- $9 per user per month billed annually (Device Management package)
- G2 rating
- 4.5 (4,043 reviews)
What is JumpCloud?
Cloud directory and identity platform that bundles MDM, SSO and device management, priced per user per month with public module prices. IT teams who want directory, SSO and device management from a single vendor can buy modules at published per-user prices, with Device Management from $9 monthly. Platform Essentials stops at 300 users. Anyone expecting endpoint protection or DLP will need another product, as reviewers note. JumpCloud was founded in 2012 and is based in Louisville, US (PitchBook; other sources say Boulder).
Category: Mobile Device Management Software
JumpCloud key features
| Criterion | What we found |
|---|---|
| Security policy and compliance enforcement | Conditional access / zero trust module $3 per user. |
| App distribution and management | Software management not priced on page. |
| Remote lock, wipe and support | Remote Access module $3 per user. |
| Identity and Microsoft 365 integration | Native directory and SSO; core product. |
| Pricing model and real cost | Per user per month, modular. |
| Target company size | Small to mid-size; Platform Essentials limited to 300 users. |
JumpCloud plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Device Management | $9 annual / $11 monthly | user/month | Device management and MDM |
| SSO | $11 annual / $13 monthly | user/month | SSO, MFA, password manager |
| Device Identity Management | $13 annual / $15 monthly | user/month | |
| MDM feature alone | $5 annual / $6 monthly | user/month | A la carte |
| Platform Essentials / Platform / Platform Prime | Contact sales | Essentials capped at 300 users |
30-day trial including premium support. Billed on the 1st for the previous month. Suspended users remain billable.
Who should shortlist JumpCloud
A strong fit for
- Small and mid-size IT teams that want directory, SSO and MDM from one vendor.
- Teams that prefer public per-user module pricing.
A weak fit for
- Teams that need only a standalone MDM.
- Buyers needing endpoint protection or DLP (reviewers cite lack)
JumpCloud alternatives
Microsoft IntuneCompanies already on Microsoft 365 E3 or E5, where Intune Plan 1 is already included.
HexnodeSmall and mid-size mixed-OS fleets that want public per-device pricing.
MosyleSchools and small businesses managing only Apple devices.
NinjaOneMSPs and IT teams managing mostly Windows/Mac endpoints that want RMM plus MDM.
Jamf ProMid-size and large Apple-centric fleets with a dedicated Mac admin.
42Gears SureMDMAndroid and rugged or kiosk device fleets.
Security, admin and compliance
JumpCloud lists SOC 2 Type 2 and ISO 27001. SSO is sold as a package at $11 per user or a module at $3 per user; platform tiers are quote only. SCIM is not stated on the pricing page. Audit logs come through the Directory Insights add-on at $3 per user, so logging is not included by default. Data residency and a DPA are not published. Monthly plans are available. Invoicing is offered only for accounts over $2,000 per month; otherwise payment is by card or ACH.
- SAML SSO
- SSO package $11, or SSO module $3 per user; platform tiers quote only.
- SCIM provisioning
- Not stated on pricing page.
- Audit logs
- Directory Insights $3 per user add-on.
- Certifications
- SOC 2 Type 2, ISO 27001 (Schellman, Nov 2024)
Contract and buying terms
- Contract
- Monthly plans available; 30-day trial.
- Support
- Premium support $2 per user add-on.
- Starting price
- $9 per user per month billed annually (Device Management package)
- Pricing model
- Per user.
- Free plan or trial
- Free trial.
What to test in a JumpCloud demo or trial
Use the 30-day trial, which includes premium support, to run the work you do every week. Enroll a mix of your real devices in MDM, set up SSO for your three most-used apps, and check how conditional access (the zero trust module) behaves. Test the add-ons you expect to need, including Directory Insights for audit logging, Remote Access and Patch Management. Confirm that offboarding a user also removes access, because suspended users still bill. Because reviewers cite no DLP or endpoint protection, list what you would add alongside it.
Questions to ask JumpCloud before you sign
These are the points JumpCloud's public pages leave open. Get the answers in writing before procurement signs off.
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- MDM is priced per user not per device: $5 per user per month a la carte or $9 in the Device Management package.
- Platform Essentials is capped at 300 users and quote-only.
- Premium support is a $2 per user add-on (annual)
- Invoicing is offered only for accounts over $2,000 per month; otherwise card or ACH.
- Suspended users still bill.
JumpCloud FAQ
What is JumpCloud used for?
IT teams who want directory, SSO and device management from a single vendor can buy modules at published per-user prices, with Device Management from $9 monthly. Platform Essentials stops at 300 users. Anyone expecting endpoint protection or DLP will need another product, as reviewers note. It suits small and mid-size IT teams that want directory, SSO and MDM from one vendor.
Does JumpCloud support SSO?
Yes. SSO is available as a $11 per user package ($13 monthly) or as a $3 per user module. Higher platform tiers are quote only.
Does JumpCloud offer audit logs?
Audit logging is offered through the Directory Insights add-on at $3 per user.
Does JumpCloud have SOC 2 and ISO 27001?
It lists SOC 2 Type 2 and ISO 27001, with the ISO audit by Schellman in November 2024.
Vendor profile
- Founded
- 2012.
- Headquarters
- Louisville, US (PitchBook; other sources say Boulder)
- Employees
- About 900 (PitchBook/Latka estimates)
- Funding or owner
- About $417M raised; Series F 2021 at about $2.56B valuation (Sacra)
Sources
Every fact on this page comes from JumpCloud's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.