NinjaOne review (2026): features, pros and cons, and what to check before you buy
RMM and endpoint management platform for MSPs and IT teams, quote-based per-endpoint pricing with MDM as a selectable product.
Our take for buyers
NinjaOne is an RMM and endpoint management platform with a strong MSP base, serving small teams through enterprises. It suits MSPs and IT teams managing mostly Windows and Mac endpoints that want RMM plus MDM. G2 reviewers rate it 4.7 out of 5 across 4,584 reviews and praise the clean dashboard and navigation, plus automated updates, alerts and customer support.
Shortlist it if your fleet is desktop-heavy. Complaints center on limited mobile app and mobile device management, weak search and missing client portal features, so test those if they matter to you. MDM is a selectable product, so confirm what your quote includes. The vendor lists several certifications, which helps when your security team reviews it.
Pros
- Clean dashboard and navigation.
- Automated updates, alerts and customer support.
Cons
- Limited mobile app and mobile device management.
- Weak search and missing client portal features.
- Best for
- MSPs and IT teams managing mostly Windows/Mac endpoints that want RMM plus MDM.
- Starting price
- Contact sales (rates cited from $3.75 per endpoint at 50 or fewer down to $1.50 at 10,000)
- G2 rating
- 4.7 (4,584 reviews)
What is NinjaOne?
RMM and endpoint management platform for MSPs and IT teams, quote-based per-endpoint pricing with MDM as a selectable product. MSPs and internal IT teams that already want remote monitoring and management can add mobile management as an optional product, priced per endpoint on a quote. Rates quoted range from $3.75 down to $1.50 by volume. Mobile-heavy buyers should test the mobile side, which reviewers call limited. NinjaOne was founded in 2013 and is based in Austin, US.
Category: Mobile Device Management Software
NinjaOne key features
| Criterion | What we found |
|---|---|
| Pricing model and real cost | Per endpoint with volume tiers. |
| Target company size | Small to enterprise, strong MSP base. |
NinjaOne plans and pricing
NinjaOne does not publish a price list; pricing is quoted on request.
Page cites 'as low as $1.50 per month at 10,000 endpoints, rising to $3.75 at 50 or fewer' for the commercial instance; full price list requires quote; MDM inclusion in base price not stated.
Who should shortlist NinjaOne
A strong fit for
- MSPs and IT teams managing mostly Windows/Mac endpoints that want RMM plus MDM.
- Teams that want no implementation fees and free support.
A weak fit for
- Buyers needing standalone deep mobile MDM (reviewers cite limited mobile/device management)
- Teams wanting fully public pricing.
NinjaOne alternatives
JumpCloudSmall and mid-size IT teams that want directory, SSO and MDM from one vendor.
Microsoft IntuneCompanies already on Microsoft 365 E3 or E5, where Intune Plan 1 is already included.
HexnodeSmall and mid-size mixed-OS fleets that want public per-device pricing.
ManageEngine MDM PlusSmall teams with up to 25 devices that need a free full-featured MDM.
MosyleSchools and small businesses managing only Apple devices.
42Gears SureMDMAndroid and rugged or kiosk device fleets.
Security, admin and compliance
Published: the trust center lists SOC 2, SOC 3, ISO 27001:2022, FedRAMP Rev5 Class C and FedRAMP High Ready, though the SOC 2 report needs an MNDA. A Data Processing Agreement is available. SSO is listed as a control, but mapping to plans is not published. Hosting is on AWS, with processing locations including the US, Canada, EU countries, Australia and Japan, and per-customer choice is not confirmed. SCIM and audit log details are not published. Contracts are month-to-month case by case, with commitment discounts.
- SAML SSO
- Listed as a control on trust center; plan mapping not published.
- Data residency
- Hosting on AWS; processing locations include US, Canada, EU countries, Australia, Japan; per-customer choice not confirmed by the vendor.
- Public DPA
- Yes, DPA available per trust center.
- Certifications
- SOC 2, SOC 3, ISO 27001:2022, FedRAMP Rev5 Class C, FedRAMP High Ready.
Contract and buying terms
- Contract
- Month-to-month case by case; commitment discounts available.
- Implementation
- No implementation fees; free onboarding and training.
- Support
- Free unlimited support.
- Starting price
- Contact sales (rates cited from $3.75 per endpoint at 50 or fewer down to $1.50 at 10,000)
- Pricing model
- Per device.
- Free plan or trial
- Free trial.
What to test in a NinjaOne demo or trial
Deploy agents to a mixed group of Windows and Mac machines and check automated patching, alerts and remote actions. Test the mobile side separately, since reviewers cite limited mobile and mobile device management, and confirm MDM scope in the quote. Try search across devices and tickets, given the weak search complaint, and check the client portal if you are an MSP. Ask how identity integration works. Use the free support and onboarding as a test: raise a real issue during the trial and time the response.
Questions to ask NinjaOne before you sign
These are the points NinjaOne's public pages leave open. Get the answers in writing before procurement signs off.
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- No implementation or onboarding fees, and support is free and unlimited per pricing page.
- Partners without a commitment can cancel with 60 days' notice; month-to-month is case by case.
- MDM is a selectable add-on product; inclusion in per-endpoint price not stated.
- Trust center lists FedRAMP Rev5 Class C and ISO 27001:2022; SOC 2 report needs an MNDA.
- A Data Processing Agreement is available.
NinjaOne FAQ
What is NinjaOne used for?
MSPs and internal IT teams that already want remote monitoring and management can add mobile management as an optional product, priced per endpoint on a quote. Rates quoted range from $3.75 down to $1.50 by volume. Mobile-heavy buyers should test the mobile side, which reviewers call limited. It suits MSPs and IT teams managing mostly Windows/Mac endpoints that want RMM plus MDM.
Does NinjaOne offer a DPA?
Yes, a Data Processing Agreement is available according to the trust center. The SOC 2 report requires an MNDA.
Which certifications does NinjaOne list?
The trust center lists SOC 2, SOC 3, ISO 27001:2022, FedRAMP Rev5 Class C and FedRAMP High Ready.
Is NinjaOne good for mobile device management?
Reviewers cite limited mobile app and mobile device management. MDM is a separate selectable product, so test it before you commit.
Vendor profile
- Founded
- 2013.
- Headquarters
- Austin, US.
- Employees
- About 1,200 to 1,900 (third-party estimates)
- Funding or owner
- $500M Series C Feb 2025 at $5B; June 2026 $400M secondary at $12.3B (Dealroom)
Sources
Every fact on this page comes from NinjaOne's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.