Acuity Scheduling review (2026): features, pros and cons, and what to check before you buy
Appointment booking tool for service businesses, priced per calendar and owned by Squarespace.
Our take for buyers
Acuity Scheduling is an appointment booking tool for service businesses such as coaches, salons and consultants. It has been owned by Squarespace since April 2019, its first acquisition, and is sold separately from Squarespace websites. G2 reviewers rate it 4.6 out of 5 across 410 reviews and praise ease of use and appointment management. It is aimed at solo and small service businesses.
Complaints are limited features, export and reporting restrictions, and client record management. It is not aimed at large teams that need SSO or SCIM, which the pricing page does not mention, or at sales teams that want round-robin routing. Shortlist it for solo and small service businesses and look elsewhere for team-based routing.
Pros
- Ease of use.
- Good appointment management.
Cons
- Limited features.
- Export and reporting restrictions.
- Client record management.
- Best for
- Service businesses (coaches, salons, consultants) booking client appointments.
- Starting price
- $16 per month billed annually ($20 monthly)
- G2 rating
- 4.6 (410 reviews)
What is Acuity Scheduling?
Appointment booking tool for service businesses, priced per calendar and owned by Squarespace. Coaches, salons and consultants who book clients one by one will find the calendar-count pricing (1, 6 or 36) easy to forecast. Text reminders require Standard or Premium. Reviewers cite limited exports and reporting, so test those before moving client records. Acuity Scheduling was founded in 2006.
Category: Appointment Scheduling Software
Acuity Scheduling key features
| Criterion | What we found |
|---|---|
| Pricing model | Per plan by number of calendars (1, 6, 36) |
| Target company size | Solo to small service businesses; Enterprise tier exists. |
| Reminders and no-show reduction | Text reminders included in Standard and Premium. |
| Team and round-robin scheduling | Multiple calendars (6 or 36) by plan. |
Acuity Scheduling plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Starter | $16 annual / $20 monthly | per month | 1 calendar |
| Standard | $27 annual / $34 monthly | per month | up to 6 calendars; text reminders included |
| Premium | $55 annual / $69 monthly | per month | up to 36 calendars; text reminders included |
| Enterprise | Custom | unlimited calendars, dedicated account management |
Annual billing saves 20%. 7-day free trial, no card. Prices exclude taxes.
Who should shortlist Acuity Scheduling
A strong fit for
- Service businesses (coaches, salons, consultants) booking client appointments.
- Solo operators who price by calendar rather than seat.
A weak fit for
- Large teams needing SSO or SCIM (not mentioned on pricing page)
- Sales teams wanting round-robin routing.
Acuity Scheduling alternatives
CalendlySales and customer-facing teams needing round-robin and routing.
DoodleCoordinating meeting times across many external participants with group polls.
HubSpot MeetingsTeams already on HubSpot CRM who want booked meetings logged automatically.
SavvyCalSmall teams that want round robin and collective booking without a premium tier.
SetmoreSmall teams of up to 4 that want a free booking page with payments.
SimplyBook.meSmall service businesses that need payments, deposits and a branded client app.
Contract and buying terms
- Contract
- Monthly billing available.
- Support
- Customer service included in every plan; help center and community forum.
- Starting price
- $16 per month billed annually ($20 monthly)
- Pricing model
- Per calendar.
- Free plan or trial
- Free trial.
What to test in an Acuity Scheduling demo or trial
Set up your real services and book a few test appointments to judge the ease of use that reviewers praise. Check text reminders, which come with Standard and above. Because reviewers cite limited features, list the must-haves, such as deposits or video links, and confirm each directly, since payment, calendar sync and video details are not described. Try exporting client data and building a report to test the export and reporting restrictions. Look at how client records are managed. Use the 7-day trial, which needs no card.
Questions to ask Acuity Scheduling before you sign
These are the points Acuity Scheduling's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Priced by calendars, not users: 1, up to 6, up to 36.
- Text reminders only on Standard and above.
- Acuity subscription is separate from a Squarespace site subscription.
- Squarespace bought Acuity in April 2019, its first acquisition.
- 7-day trial without credit card.
Head-to-head comparisons
Acuity Scheduling FAQ
What is Acuity Scheduling used for?
Coaches, salons and consultants who book clients one by one will find the calendar-count pricing (1, 6 or 36) easy to forecast. Text reminders require Standard or Premium. Reviewers cite limited exports and reporting, so test those before moving client records. It suits service businesses (coaches, salons, consultants) booking client appointments.
Does Acuity Scheduling support SSO or SCIM?
Neither is mentioned on the pricing page. Large teams that need them should ask the vendor directly before buying.
Who is Acuity Scheduling best for?
Service businesses such as coaches, salons and consultants, and solo operators who prefer pricing by calendar. It is a poor fit for sales teams wanting round-robin routing.
Who owns Acuity Scheduling?
Squarespace has owned it since April 2019, but the Acuity subscription is separate from a Squarespace site subscription.
Vendor profile
- Founded
- 2006.
- Funding or owner
- Acquired by Squarespace, April 2019.
Sources
Every fact on this page comes from Acuity Scheduling's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.