BigCommerce review (2026): features, pros and cons, and what to check before you buy
Hosted ecommerce platform whose plans are capped by trailing twelve month sales, with Enterprise-style Performance tier.
Our take for buyers
BigCommerce is a hosted ecommerce platform to shortlist when you expect to grow and want B2B tools and open APIs. It suits mid-size brands that will cross sales tiers, and merchants who want no transaction fee on embedded payment providers. Founded in 2009 and based in Austin, it serves small to enterprise sellers. G2 shows a 4.2 rating from 574 reviews.
Plan structure is the main buying risk. Plans are capped by trailing twelve month sales, so merchants who dislike forced upgrades should model their growth first. Tiny stores that want the cheapest plan may find it a poor match. Little security or admin information is published, including SSO, audit logs and certifications, so enterprise buyers need to request those in writing before they commit.
- Best for
- Growing stores wanting B2B tools and open APIs on a hosted platform.
- Starting price
- $29/month billed yearly (Core), $39 monthly
- G2 rating
- 4.2 (574 reviews)
What is BigCommerce?
Hosted ecommerce platform whose plans are capped by trailing twelve month sales, with Enterprise-style Performance tier. Plans here are tied to trailing twelve month sales, so growing brands should map their revenue against each tier's cap before choosing. B2B price lists need the Performance plan, and entry costs $29 monthly on yearly billing. Test the API and checkout in the trial. BigCommerce was founded in 2009 and is based in Austin, US.
Category: Ecommerce Platforms, Website Builders
BigCommerce key features
| Criterion | What we found |
|---|---|
| Hosted versus self-hosted | Hosted SaaS. |
| Payment processing and transaction fees | Card rates from 2.89% + $0.29 (Amex 3.50%); Open Payment Provider fee 2.0% / 1.0% / 0.6% / none by plan. |
| B2B and wholesale features | Price Lists on Performance only; customer groups on Growth and up. |
| Scalability and checkout limits | Sales caps: $30K, $100K TTM GMV, $33,333/month on Scale; 0.9% overage on Scale. |
| Pricing model and transparency | Tiered with GMV caps, about 25% discount yearly. |
| Target company size | Small to enterprise. |
| Ecommerce capability | Native ecommerce. |
| Hosting, uptime and speed | Vendor-hosted. |
BigCommerce plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Core | $39/mo monthly, $29/mo yearly | per store | Up to $30K trailing twelve month GMV; Open Payment Provider fee 2.0% |
| Growth | $105/mo monthly, $79/mo yearly | per store | Up to $100K TTM GMV; 1.0%; customer groups and segmentation |
| Scale | $399/mo monthly, $299/mo yearly | per store | $33,333/month GMV cap, 0.9% overage above cap; 0.6% |
| Performance | Custom, from $1,499/mo | per store | $1M+ annual sales; billed annually; Price Lists and advanced promotions |
15-day free trial without credit card. Card processing from 2.89% + $0.29, Amex 3.50%. Embedded payment providers carry no fee on any plan.
Who should shortlist BigCommerce
A strong fit for
- Growing stores wanting B2B tools and open APIs on a hosted platform.
- Merchants that want no transaction fee on embedded payment providers.
- Mid-market brands expecting to cross sales tiers.
A weak fit for
- Merchants who dislike sales-based plan caps and forced upgrades.
- Tiny stores wanting the cheapest possible plan.
BigCommerce alternatives
ShopifySmall and mid-size brands that want a hosted store without managing servers.
WooCommerceMerchants already on WordPress who want full code control.
Adobe Commerce (Magento)Large merchants with in-house or agency developers.
Wix eCommerceSmall shops and service businesses that want site and store in one editor.
Big CartelArtists and small makers who want a cheap flat-fee store.
DudaAgencies managing many client sites with unlimited client accounts.
Contract and buying terms
- Contract
- Monthly or annual; Performance billed annually.
- Starting price
- $29/month billed yearly (Core), $39 monthly.
- Pricing model
- Flat monthly plan with sales caps.
- Free plan or trial
- Free trial.
What to test in a BigCommerce demo or trial
Use the 15-day trial, which needs no credit card. Import your real catalog and test checkout with the payment provider you plan to use, noting whether it is embedded or an Open Payment Provider, since fees differ. Test the B2B needs you have: customer groups start on Growth and Price Lists appear only on Performance. Forecast your sales against the $30K, $100K and $33,333 monthly caps to see when you will upgrade. Test the open APIs against your ERP or inventory system, and ask what overage you pay on Scale.
Questions to ask BigCommerce before you sign
These are the points BigCommerce's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Plans are capped by trailing twelve month sales ($30K on Core, $100K on Growth), so growth forces upgrades.
- Scale charges 0.9% overage above its $33,333 monthly cap.
- Price Lists (B2B) appear only on Performance per the pricing page.
- Embedded payment providers add no fee; Open Payment Providers do (2.0% to 0.6%).
- 15-day trial needs no credit card.
Head-to-head comparisons
BigCommerce FAQ
What is BigCommerce used for?
Plans here are tied to trailing twelve month sales, so growing brands should map their revenue against each tier's cap before choosing. B2B price lists need the Performance plan, and entry costs $29 monthly on yearly billing. Test the API and checkout in the trial. It suits growing stores wanting B2B tools and open APIs on a hosted platform.
Who is BigCommerce best for?
Growing stores that want B2B tools and open APIs on a hosted platform, and merchants who expect to cross sales tiers. It is a weaker fit for tiny stores wanting the cheapest plan.
Does BigCommerce support SSO?
SSO details are not published. Enterprise buyers should ask the vendor directly about SSO, SCIM and audit logs.
Which BigCommerce plan has B2B features?
Customer groups and segmentation start on Growth. Price Lists, a B2B feature, appear only on Performance, which starts at $1,499 per month.
Vendor profile
- Founded
- 2009.
- Headquarters
- Austin, US.
Sources
Every fact on this page comes from BigCommerce's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.