Document360 review (2026): features, pros and cons, and what to check before you buy
Quote-priced knowledge base platform for public or private documentation sites with workflow, analytics and an AI add-on.
Our take for buyers
Document360 is a cloud knowledge base platform from the bootstrapped Kovai.co, with a Custom Workflow Builder for reviewers, public, private or mixed knowledge bases, and an AI add-on. It fits product and SaaS documentation teams that want a dedicated success manager and migration support. It is built for product and SaaS documentation teams, with dedicated onboarding for each customer and a named success manager.
Shortlist it if you need both customer-facing docs and private internal docs with access control. Look elsewhere if you need public self-serve pricing or a cheap wiki. G2 reviewers praise the clean editor but note a learning curve for the editor and advanced features, plus occasional slow loading. Ask which plan includes SSO and SCIM before you rely on either.
Pros
- Ease of use (G2 9.3) and support (9.5)
- Clean, user-friendly editor.
Cons
- Learning curve for editor and advanced features.
- Occasional slow loading and limited functionality.
- Best for
- Product and SaaS documentation teams needing public and private KBs.
- Starting price
- Contact sales
- G2 rating
- 4.7 (501 reviews)
What is Document360?
Quote-priced knowledge base platform for public or private documentation sites with workflow, analytics and an AI add-on. Product and SaaS documentation owners get a public, private or mixed knowledge base here, governed by a Custom Workflow Builder with reviewers. Admins can set SSO, SCIM, IP restriction and roles. Because pricing is quote-only, ask for team accounts, languages and AI usage to be itemised. Document360 was founded in 2017 and is based in Sidcup, UK per Capterra (development centre in Coimbatore, India).
Category: Knowledge Base Software
Document360 key features
| Criterion | What we found |
|---|---|
| Authoring and editing experience | Collaborative editing and Custom Workflow Builder; editor types not detailed on features page. |
| Search and AI answers | Eddy AI features included in plans; AI Chatbot sold as add-on. |
| Internal vs public access control | Public, private or mixed KB; reader accounts for private KBs; SSO, SCIM, IP restriction, roles. |
| Versioning and review workflows | Custom Workflow Builder with reviewers. |
| Analytics and content gaps | Pro Analytics listed; failed-search reporting not confirmed. |
| Help desk and chat integrations | Connects to third-party help desks, chatbots and collaboration tools (specific names not listed by the vendor) |
| Pricing model | Custom quote by team accounts, workspaces, languages, SSO and AI usage. |
| Target company size | SMB to enterprise software documentation teams (inferred from dedicated success manager and SSO/SCIM) |
Document360 plans and pricing
Document360 does not publish a price list; pricing is quoted on request.
Pricing page lists no prices: quote depends on team accounts (editors/reviewers), workspaces, languages, SSO needs, KB privacy model and AI Premium Suite usage. Reader accounts apply only to private KBs. Capterra says a free trial exists; a Capterra reviewer reported a 2x increase on new pricing (anecdotal).
Who should shortlist Document360
A strong fit for
- Product and SaaS documentation teams needing public and private KBs.
- Teams wanting a dedicated success manager and migration included.
A weak fit for
- Buyers who want public self-serve pricing.
- Very small teams needing a cheap wiki.
Document360 alternatives
HelpjuiceTeams that want predictable flat monthly cost.
ConfluenceTeams already on Jira or Jira Service Management.
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.
BloomfireMid-size and enterprise teams that want a company-wide Q&A and knowledge library with search as the main feature.
Security, admin and compliance
Published security items are SOC 2 Type II, ISO 27001 and GDPR, and a dedicated Azure cloud environment is available. SSO and SCIM are described as available, but the plan that includes them is not stated, and IP restriction and roles are listed. Audit logs, data residency, a DPA and the contract term are not published. Ask which plan includes SSO and SCIM, request the DPA, and get the contract terms in the quote.
- SAML SSO
- Available; plan not stated.
- SCIM provisioning
- Available; plan not stated.
- Certifications
- SOC 2 Type II, ISO 27001, GDPR.
Contract and buying terms
- Contract
- Quote-based.
- Implementation
- Standard migration included in most quotes; onboarding sessions and dedicated success manager.
- Support
- Dedicated success manager for every customer.
- Starting price
- Contact sales.
- Pricing model
- Custom.
- Free plan or trial
- No.
What to test in a Document360 demo or trial
Run a real article through the Custom Workflow Builder with reviewers and see how approvals feel for your team. Test search on your own content, and ask whether failed-search reporting exists, since Pro Analytics is listed but that report is not confirmed. Set up a private knowledge base with reader accounts to see how access works. Try the editor with a non-technical writer to check the learning curve, and judge page speed on a large knowledge base. Ask which help desks and chatbots it connects to, because the vendor names none.
Questions to ask Document360 before you sign
These are the points Document360's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- No public price; quote depends on editor seats, workspaces, languages, SSO and AI.
- Standard migration is included in most quotes.
- Every customer gets a dedicated success manager and onboarding sessions.
- AI Chatbot and AI Premium Suite (screen capture, step guides, demos) are priced add-ons.
- Private-KB reader accounts are counted separately from editors.
Document360 FAQ
What is Document360 used for?
Product and SaaS documentation owners get a public, private or mixed knowledge base here, governed by a Custom Workflow Builder with reviewers. Admins can set SSO, SCIM, IP restriction and roles. Because pricing is quote-only, ask for team accounts, languages and AI usage to be itemised. It suits product and SaaS documentation teams needing public and private KBs.
Does Document360 support SSO and SCIM?
Both are listed as available, along with IP restriction and roles. The plan that includes them is not stated, so confirm it in the quote.
What security certifications does Document360 list?
SOC 2 Type II, ISO 27001 and GDPR. A dedicated Azure cloud environment is also available.
Who is Document360 best for?
Product and SaaS documentation teams that need public and private knowledge bases, and teams that want a dedicated success manager and migration included.
Vendor profile
- Founded
- 2017.
- Headquarters
- Sidcup, UK per Capterra (development centre in Coimbatore, India)
- Funding or owner
- Bootstrapped, no venture capital; passed $10M ARR per press coverage.
Sources
Every fact on this page comes from Document360's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.