Epos Now review (2026): features, pros and cons, and what to check before you buy
UK-origin POS vendor selling bundled hardware plus monthly software in retail and hospitality.
Our take for buyers
Epos Now, founded in 2011 and headquartered in Norwich, UK, sells bundled POS hardware and monthly software for retail and hospitality. It suits small shops in the UK and US that want a single vendor for terminals, printers, scanners and cash drawers. G2 reviewers praise ease of use and support, though they also say pricing is high and customization is limited.
Take the review base with care. G2 has only 10 reviews at 4.0, while Capterra shows 3.8 out of 5 from 714 reviews, a much larger sample. The vendor page does not give payment processing terms, and a required support plan often sits beside discounted hardware. Ask for the full price in writing before choosing a bundle.
Pros
- Ease of use.
- Support (G2 reviewers)
Cons
- Pricing high.
- Customization limited.
- Best for
- Small retail and hospitality shops wanting bundled hardware.
- Starting price
- $399 + $84/month (Epos Now US page)
- G2 rating
- 4.0 (10 reviews)
What is Epos Now?
UK-origin POS vendor selling bundled hardware plus monthly software in retail and hospitality. Epos Now is a UK-origin vendor selling bundled hardware with monthly software for small retail and hospitality shops. It offers many terminal types and kitchen displays, but reviewers call pricing high and customization limited. Epos Now was founded in 2011 and is based in Norwich, UK.
Category: POS Systems
Epos Now key features
| Criterion | What we found |
|---|---|
| Hardware and terminals | Countertop, Countertop 2, Duo, Air, Link, Pro+, Kitchen Display; printers, scanners, cash drawers. |
| Industry features | Retail and hospitality. |
| Pricing model | Upfront hardware plus monthly software plus processing. |
| Target company size | Small business. |
Epos Now plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Complete POS System | $399 + $84 | upfront + per month | Promo banners conflict ($249, $199, $599 bundles) |
Costbench reports top Retail plan rose from $79 to $84/month on 2026-09-27 (third-party). Payment rates and contract not stated on page.
Who should shortlist Epos Now
A strong fit for
- Small retail and hospitality shops wanting bundled hardware.
- UK and US SMBs.
A weak fit for
- Buyers who want transparent published pricing.
- Merchants wanting multiple conflicting promos clarified.
Epos Now alternatives
Square POSSingle-shop retailers and service businesses that want to start at $0 software.
CloverSmall restaurants and retailers wanting bundled hardware plus software.
LightspeedMulti-category retailers needing deeper inventory and reporting.
SumUpMicro-merchants and market stalls wanting no monthly fee.
Shopify POSMerchants already running a Shopify online store who add physical locations.
HeartlandMerchants who want POS and processing from one provider.
Contract and buying terms
- Starting price
- $399 + $84/month (Epos Now US page)
- Pricing model
- Per terminal bundle.
- Free plan or trial
- No.
What to test in an Epos Now demo or trial
Request a trial or demo on the exact terminal you would buy, such as Countertop, Duo or Kitchen Display for hospitality, and run a real service period on it. Test the reporting and inventory flows you rely on, because customization is a common complaint. Ask the sales team to reconcile the conflicting promo bundles and to state which support plan is required with discounted hardware. Compare the supported payment options and processing rates against your current provider.
Questions to ask Epos Now before you sign
These are the points Epos Now's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- Is there a monthly option, and what are the cancellation and renewal terms?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Capterra 3.8/5 from 714 reviews, much larger sample than G2.
- Required support plan often sits beside discounted hardware (ERPResearch)
- Price increase to $84/month reported 2026-09-27 (Costbench)
Epos Now FAQ
What is Epos Now used for?
Epos Now is a UK-origin vendor selling bundled hardware with monthly software for small retail and hospitality shops. It offers many terminal types and kitchen displays, but reviewers call pricing high and customization limited. It suits small retail and hospitality shops wanting bundled hardware.
Who is Epos Now best for?
Small retail and hospitality shops that want bundled hardware, in the UK and US. Buyers wanting transparent published pricing are listed as a poor fit.
What hardware does Epos Now sell?
Countertop, Countertop 2, Duo, Air, Link, Pro+ and Kitchen Display terminals, plus printers, scanners and cash drawers.
Vendor profile
- Founded
- 2011.
- Headquarters
- Norwich, UK.
- Funding or owner
- Private.
Sources
Every fact on this page comes from Epos Now's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.