RingCentral Video review (2026): features, pros and cons, and what to check before you buy
Video meetings and webinars from RingCentral, sold mostly as part of its business phone and messaging bundle.
Our take for buyers
RingCentral Video is a video meetings and webinar product inside RingCentral's unified communications platform, RingEX. Shortlist it if your company already uses RingCentral phone and messaging and wants video in the same admin console. A free tier suits occasional meetings. G2 rates it 4.2 out of 5 from 503 reviews.
Reviewers praise quick setup and low lag, yet complaints mention lag and app freezes, missing transcriptions and glitches, pricing above Zoom and similar tools, and a support score below the setup score. Buyers who only want standalone video may find bundle pricing too high, since the vendor pricing page shows RingEX bundles rather than Video alone.
Pros
- Quick setup.
- Low lag in meetings.
Cons
- Lag and app freezes.
- Missing transcriptions and glitches.
- Pricey versus Zoom and similar tools.
- Best for
- Companies already on RingCentral phone/messaging that want video in the same admin console.
- Starting price
- Free (Video Pro); Pro+ about $10 per user per month billed annually per third-party report
- G2 rating
- 4.2 (503 reviews)
What is RingCentral Video?
Video meetings and webinars from RingCentral, sold mostly as part of its business phone and messaging bundle. RingCentral Video provides meetings and webinars, mostly sold with RingCentral's business phone and messaging bundle. It fits companies already on RingCentral that want video in the same admin console, and a free tier exists for occasional calls. RingCentral Video was founded in 1999 and is based in Belmont, California, USA.
Category: Video Conferencing Software
RingCentral Video key features
| Criterion | What we found |
|---|---|
| Pricing model | Free Video Pro plus paid Pro+; also bundled in RingEX phone plans. |
| Target company size | Small to enterprise, strongest where RingCentral phone is already used. |
| Participant and meeting length limits | Third-party: 100 participants/50 min free, 200/24 h Pro+ (not confirmed by the vendor) |
| Security and compliance | Trust center lists HITRUST, PCI DSS, SOC 2, SOC 3, GDPR, Cyber Essentials Plus, HIPAA. |
| Recording and AI transcription | AI call and meeting summaries listed as AI Assistant, depending on tier. |
RingCentral Video plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Video Pro | Free | per user | Third-party report (tech.co): up to 100 participants, 50-minute limit. Not confirmed by the vendor. |
| Video Pro+ | $10 annual / $15 monthly | per user per month | Third-party report (tech.co): 200 participants, 24-hour meetings. Not confirmed by the vendor. |
The vendor pricing page shows the RingEX bundle only, 'save up to 33% by paying annually', 14-day free trial, add-ons such as AI Receptionist from $39 and Conversational Intelligence from $60 (USD, unit not stated). Video plan prices come from a third-party report (tech.co) and are not confirmed by the vendor.
Who should shortlist RingCentral Video
A strong fit for
- Companies already on RingCentral phone/messaging that want video in the same admin console.
- Teams that want a free tier for occasional meetings.
A weak fit for
- Buyers who only need standalone video and find bundle pricing too high.
- Teams sensitive to lag and occasional app freezes reported in reviews.
RingCentral Video alternatives
Zoom WorkplaceTeams whose main need is reliable video meetings with chat attached.
Microsoft TeamsOrganizations already on Microsoft 365 and Entra ID.
Cisco WebexEnterprises that want meetings plus calling and room hardware from one vendor.
GoTo MeetingSmall and mid-size businesses that want per-organizer pricing instead of per-attendee.
Dialpad MeetingsTeams already buying Dialpad for calling that want meetings in the same app.
Google MeetTeams already on Google Workspace that want meetings tied to Calendar and Gmail.
Security, admin and compliance
The trust center lists HITRUST, PCI DSS, SOC 2, SOC 3, GDPR, Cyber Essentials Plus and HIPAA, but not ISO 27001. It links a Security Addendum, a Subprocessor List and a global data processing page, but the DPA terms themselves still need confirming. SSO, SCIM, audit logs and data residency are not published. Ask which plan includes each, what the contract term is, and how bundle pricing renews. Contract and support terms are not published.
- Public DPA
- Trust center links Security Addendum, Subprocessor List and global data processing page; DPA terms not confirmed by the vendor.
- Certifications
- HITRUST, PCI DSS, SOC 2, SOC 3, GDPR, Cyber Essentials Plus, HIPAA.
Contract and buying terms
- Starting price
- Free (Video Pro); Pro+ about $10 per user per month billed annually per third-party report.
- Pricing model
- Per user.
- Free plan or trial
- Free plan, Free trial.
What to test in a RingCentral Video demo or trial
Run a trial with your largest regular meeting, because reviewers report lag and app freezes. Test recording and transcription, since missing transcriptions are a complaint, and check which AI Assistant summaries come with your tier. Confirm participant and duration limits with the vendor, because published figures come from a third-party report. If you plan to adopt phone too, note that the 14-day trial is limited to 20 phone lines and 2 desk phones with no SMS. Open a support case to judge response quality.
Questions to ask RingCentral Video before you sign
These are the points RingCentral Video's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Is there a monthly option, and what are the cancellation and renewal terms?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Video plan prices on the vendor site are folded into RingEX bundles, so standalone Video pricing is hard to confirm.
- Add-ons like AI Receptionist (from $39) and Conversational Intelligence (from $60) are priced separately.
- 14-day trial is limited to 20 phone lines and 2 desk phones, no SMS.
- Trust center lists HITRUST and PCI DSS but not ISO 27001.
RingCentral Video FAQ
What is RingCentral Video used for?
RingCentral Video provides meetings and webinars, mostly sold with RingCentral's business phone and messaging bundle. It fits companies already on RingCentral that want video in the same admin console, and a free tier exists for occasional calls. It suits companies already on RingCentral phone/messaging that want video in the same admin console.
What security certifications does RingCentral Video list?
Its trust center lists HITRUST, PCI DSS, SOC 2, SOC 3, GDPR, Cyber Essentials Plus and HIPAA. ISO 27001 is not listed.
Does RingCentral Video offer a DPA?
The trust center links a Security Addendum, Subprocessor List and global data processing page. The DPA terms themselves should be confirmed with the vendor.
Who is RingCentral Video best for?
Companies already on RingCentral phone and messaging that want video in the same admin console, and teams that want a free tier for occasional meetings.
Vendor profile
- Founded
- 1999.
- Headquarters
- Belmont, California, USA.
- Employees
- 3,126 (August 2025)
Sources
Every fact on this page comes from RingCentral Video's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.