Sync.com review (2026): features, pros and cons, and what to check before you buy
Zero-knowledge encrypted cloud storage with Canadian roots and per-user team plans starting at 3 users.
Our take for buyers
Sync.com is a zero-knowledge encrypted file storage and sharing service aimed at small teams and regulated professions. It publishes SOC 2 Type 1 on its pricing page, along with HIPAA, GDPR and PIPEDA support, which makes it a reasonable shortlist candidate for healthcare and legal teams that care about who can read their files. The Teams plans start at three users, so very small groups need to check the minimum first.
It is a narrower fit for buyers who need enterprise identity controls. SSO and SCIM are not documented, and a G2 rating of 4.0 from 35 reviews is a thin base. Treat it as a strong encryption-first option for teams under about 100 users, and check the admin side carefully before committing.
Pros
- Zero-knowledge encryption at a low per-user price.
Cons
- No documented SSO or SCIM.
- Best for
- Small teams that want zero-knowledge encryption at a low per-user price.
- Starting price
- $4.50 per user per month, billed annually (Teams 1TB, 3 user minimum)
- G2 rating
- 4.0 (35 reviews)
What is Sync.com?
Zero-knowledge encrypted cloud storage with Canadian roots and per-user team plans starting at 3 users. Sync.com is zero-knowledge encrypted cloud storage with Canadian roots and team plans starting at three users. It stands out for end-to-end encryption, ransomware rollback and compliance support for HIPAA, PIPEDA and GDPR.
Category: Cloud Storage and File Sharing
Sync.com key features
| Criterion | What we found |
|---|---|
| Storage per user and limits | 1 TB, 2 TB or 10 TB per user depending on plan; unlimited data transfer. |
| Desktop sync quality | Desktop apps for Windows, macOS, Linux; Sync CloudFiles frees local disk space. |
| Sharing and permission controls | Password-protected links with expiry; team folders with read-only/read-write; RBAC from the 2TB plan. |
| Real-time collaboration and editing | Preview and edit via Microsoft Office 365 integration; no native co-editing suite listed. |
| Security and encryption | End-to-end encryption and zero-knowledge authentication; enforceable 2FA from the 2TB plan. |
| Compliance certifications | SOC 2 Type 1 (pricing page), HIPAA, GDPR, PIPEDA. |
| Version history and recovery | 180 days (1TB) or 365 days (2TB and 10TB); ransomware rollback and deleted file recovery. |
| Integrations | Microsoft Office 365, Slack, Adobe shown on product page. |
| Pricing model and transparency | Per user, 3 user minimum, 25% cheaper on annual billing. |
| Target company size | Small teams up to 100 users; Enterprise tier for 100+. |
Sync.com plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Teams 1TB | $6 monthly / $4.50 annual | per user per month | 180 days version history; no RBAC |
| Teams 2TB | $9 monthly / $6.75 annual | per user per month | 365 days version history, RBAC, 2FA enforcement, custom branding |
| Teams 10TB | $13.50 monthly / $11.25 annual | per user per month | adds VIP support and scheduled phone support |
| Enterprise | Contact sales | for 100+ users |
30-day free trial and 30-day money-back guarantee stated on the pricing page.
Who should shortlist Sync.com
A strong fit for
- Small teams that want zero-knowledge encryption at a low per-user price.
- Healthcare or legal teams that need HIPAA/PIPEDA/GDPR support.
A weak fit for
- Teams needing SSO (not documented on the site)
- Teams that want a native office suite for live co-editing (relies on Microsoft 365 integration)
Sync.com alternatives
TresoritRegulated teams (HIPAA, legal, finance) that need zero-knowledge encryption.
pCloudSmall teams wanting a virtual drive and client-side encryption.
Dropbox BusinessSmall teams (Standard is available from 1 user) wanting simple sync and sharing.
BoxRegulated organizations needing FedRAMP Moderate or HIPAA (Enterprise tier)
EgnyteMid-size firms wanting governance and ransomware detection on file storage.
Google DriveTeams already on Google Workspace email and Docs.
Security, admin and compliance
Published: SOC 2 Type 1 on the pricing page (not Type II), HIPAA, GDPR and PIPEDA, activity logs on all Teams plans, and enforceable 2FA from the 2TB plan. Not published: SSO, SCIM and a DPA. The compliance page claims Canadian data residency is built in, but the storage location is not named, so ask where data sits. Monthly contracts are available, upgrades are pro-rated and there are no setup fees. Enterprise terms for 100 or more users need a sales conversation.
- Audit logs
- Activity logs on all Teams plans.
- Data residency
- Compliance page claims Canadian data residency built in; storage location not named.
- Certifications
- SOC 2 Type 1, HIPAA, GDPR, PIPEDA.
Contract and buying terms
- Contract
- Monthly plan available; upgrades pro-rated; no setup fees.
- Implementation
- Multi-user admin console; Enterprise includes training options.
- Support
- Priority email on all Teams; VIP support and scheduled phone support on Teams 10TB.
- Starting price
- $4.50 per user per month, billed annually (Teams 1TB, 3 user minimum)
- Pricing model
- Per user.
- Free plan or trial
- Free trial.
What to test in a Sync.com demo or trial
In a trial, test the zero-knowledge model against how your team actually works: share a password-protected link with an expiry date, set read-only and read-write team folders, and see what happens when a user forgets credentials. Try Sync CloudFiles on a real laptop to see how local disk space behaves. Open a document through the Microsoft Office 365 integration, since there is no native co-editing suite. Compare the 1TB and 2TB plans, because RBAC, 2FA enforcement and 365 days of version history only start at 2TB. Test ransomware rollback and deleted-file recovery with a sample folder.
Questions to ask Sync.com before you sign
These are the points Sync.com's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- 3 user minimum on all Teams plans.
- Annual billing is exactly 25% below monthly.
- RBAC and 2FA enforcement only start at the 2TB plan.
- Version history doubles from 180 to 365 days when moving off the 1TB plan.
- Pricing page names SOC 2 Type 1, not Type II.
Sync.com FAQ
What is Sync.com used for?
Sync.com is zero-knowledge encrypted cloud storage with Canadian roots and team plans starting at three users. It stands out for end-to-end encryption, ransomware rollback and compliance support for HIPAA, PIPEDA and GDPR. It suits small teams that want zero-knowledge encryption at a low per-user price.
Does Sync.com support SAML SSO?
Sync.com does not document SSO anywhere on its site, and SCIM is not documented either. If SSO is a requirement, ask the vendor in writing before you trial it.
Who is Sync.com best for?
It suits small teams that want zero-knowledge encryption at a low per-user price, and healthcare or legal teams that need HIPAA, PIPEDA or GDPR support. It is less suited to teams that need a native office suite or enterprise identity management.
Which compliance claims does Sync.com publish?
The pricing page names SOC 2 Type 1, and the site lists HIPAA, GDPR and PIPEDA support. It does not name a Type II report, so ask for the report and its date.
Sources
Every fact on this page comes from Sync.com's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.