Twist review (2026): features, pros and cons, and what to check before you buy
Async-first team messaging app from Doist where every conversation lives in a thread inside a channel.
Our take for buyers
Twist is a team messaging app from Doist built around async work, where every conversation lives in a thread inside a channel. Shortlist it if your team spans time zones and you want fewer real-time interruptions, or if you want a free plan with free guests for a small group. Reviewers praise the clean, customizable interface and the way threads keep topics organized.
It is a poor fit for regulated buyers. The security page lists Google OAuth and email login with AWS hosting, and it mentions no SSO, SOC 2, ISO or audit logs. Twist also does not mention built-in video calls or huddles. G2 lists no reviews, so ask the vendor for references from teams like yours before you commit.
Pros
- Clean, customizable interface.
- Threads keep topics organized for async work.
- Best for
- Remote or multi-timezone teams that prefer async threads over real-time chat.
- Starting price
- Free; Unlimited $6 per user/month (currency unconfirmed)
- G2 rating
- No G2 rating found
What is Twist?
Async-first team messaging app from Doist where every conversation lives in a thread inside a channel. A fit for distributed groups who would rather read a considered reply tomorrow than answer a ping now. Each message sits in a thread under a topic channel. During a trial, test the one-month history cap on Free and confirm you can live without built-in video.
Category: Team Chat and Messaging Software
Twist key features
| Criterion | What we found |
|---|---|
| Channels and threading | Channels organized by topic, every message in a thread. |
| Search and message history limits | Free: 1 month of history; Unlimited: full history. |
| App integrations and bots | Google Drive, GitHub, Zoom, Todoist, Zapier, Asana, Calendly listed; Free capped at 5 integrations. |
| Guest and external access | Free: guests free but see only last month; Unlimited: single-channel guests free, multi-channel guests billed as members. |
| Security and admin controls | Security page lists Google OAuth and email login, AWS hosting; no SSO, SOC 2 or audit logs mentioned. |
| Mobile app and frontline fit | Mobile apps exist; no frontline or shift features. |
| Pricing model and transparency | Per user, free tier plus one paid plan. |
| Target company size | Small teams; enterprise pricing for over 200 employees. |
Twist plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | 0 | per user/month | 1 month of history, 5 integrations, 5 GB storage, up to 500 internal and 500 guest accounts |
| Unlimited | 6 | per user/month | Full history, unlimited integrations and storage, priority support. The vendor page shows the euro symbol but a footnote says Unlimited prices are in USD; USD figure not confirmed |
| Enterprise | Contact support | For teams over 200 employees via support@twist.com |
The vendor page shows the EUR symbol for visitors in Germany and does not switch to USD. Downgrading hides older content but does not delete it.
Who should shortlist Twist
A strong fit for
- Remote or multi-timezone teams that prefer async threads over real-time chat.
- Small teams wanting a free plan with free guests.
A weak fit for
- Teams needing built-in video calls or huddles (not mentioned on the site)
- Regulated buyers needing SSO/SAML or published SOC 2 (not listed on its security page)
Twist alternatives
SlackTeams wanting channel-based chat with a large app ecosystem.
MattermostOrganizations that must self-host or run air-gapped chat.
Zoho CliqTeams already on Zoho apps (CRM, Projects, Workplace) that want chat inside that suite.
FlockSmall teams (up to about 100 members) wanting low-cost chat with a free tier.
ChantySmall teams wanting cheap per-user chat with tasks.
ConnecteamFrontline and deskless teams needing scheduling, forms and chat in one mobile app.
Security, admin and compliance
Published: login through Google OAuth or email, hosting on AWS, and standard support on Free with priority support on Unlimited. Not published: SSO or SAML, SCIM, audit logs, SOC 2, ISO certification, a DPA, and the AWS region. If you need any of these, Twist is likely a poor match as it stands. Contract terms are limited to a monthly or yearly billing toggle, and Enterprise is arranged through support for teams over 200 employees.
- Data residency
- AWS hosted, region not stated.
Contract and buying terms
- Contract
- Monthly billing available.
- Support
- Standard on Free, priority on Unlimited.
- Starting price
- Free; Unlimited $6 per user/month (currency unconfirmed)
- Pricing model
- Per user.
- Free plan or trial
- Free plan.
What to test in a Twist demo or trial
Run a trial with a real async workflow. Move one project's discussions into channels and threads for two weeks and check whether people can find decisions later. If you are on Free, remember that only the last month of history is visible, so test search on Unlimited, which has full history. Connect the integrations you rely on from the list of Google Drive, GitHub, Zoom, Todoist, Zapier, Asana and Calendly, and note the cap of 5 on Free. Test guest access with a client, including a guest who joins several channels.
Questions to ask Twist before you sign
These are the points Twist's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Free plan hides messages older than one month rather than deleting them; they return on upgrade.
- Multi-channel guests on Unlimited are billed like paid members while single-channel guests are free.
- Security page names no SOC 2, ISO, SSO or audit logs; hosting is AWS with no region stated.
- Enterprise pricing only for teams above 200 employees, via support.
Twist FAQ
What is Twist used for?
A fit for distributed groups who would rather read a considered reply tomorrow than answer a ping now. Each message sits in a thread under a topic channel. During a trial, test the one-month history cap on Free and confirm you can live without built-in video. It suits remote or multi-timezone teams that prefer async threads over real-time chat.
Does Twist support SAML SSO?
No SSO or SAML is listed on Twist's security page. It lists Google OAuth and email login.
Who is Twist best for?
Remote or multi-timezone teams that prefer async threads over real-time chat, and small teams that want a free plan with free guests. It is a weaker fit for buyers who need SSO, SOC 2 or video calls.
Where does Twist host data?
Twist is hosted on AWS, but the region is not stated. Ask the vendor if you have data residency requirements.
Sources
Every fact on this page comes from Twist's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.