Avoma review (2026): features, pros and cons, and what to check before you buy
Meeting assistant plus conversation and revenue intelligence for sales teams, priced per recorder seat with separately priced add-ons.
Our take for buyers
Avoma suits sales and customer success teams that want meeting notes and coaching in one product, and teams with fewer than 100 seats. G2 reviewers highlight integrations, insight extraction and time saved through automatic transcription, with a 4.6 rating across 1,350 reviews. Founded in 2017 and based in Palo Alto, it has Series A funding of $12M from December 2021.
Be careful if you only want cheap note-taking, because the conversation and revenue intelligence add-ons are what reviewers call costly. Transcription also varies with accents and audio quality. Buyers who need non-US data hosting should stop early: Avoma is hosted in AWS in the US only. Teams outside those constraints can shortlist it, as long as the pricing page conflict on the Organization plan is resolved first.
Pros
- Integrations and insight extraction.
- Time saved via auto transcription.
Cons
- Conversation and revenue intelligence add-ons are costly.
- Transcription varies with accents.
- Best for
- Sales and customer success teams wanting meeting notes plus coaching.
- Starting price
- $19/user/month billed annually (Startup)
- G2 rating
- 4.6 (1,350 reviews)
What is Avoma?
Meeting assistant plus conversation and revenue intelligence for sales teams, priced per recorder seat with separately priced add-ons. Sales and customer success managers who want coaching on top of notes should demo it, ideally with fewer than 100 seats. Price the add-ons before signing, as conversation and revenue intelligence start at $29 per seat. Data sits on AWS in the US. Avoma was founded in 2017 and is based in Palo Alto, US.
Category: AI Meeting Assistants
Avoma key features
| Criterion | What we found |
|---|---|
| Pricing model | Per recorder seat plus add-ons. |
| Target company size | Startup up to 25 seats, Organization up to 100, Enterprise 10+. |
| Transcription accuracy and languages | Reviewers note occasional errors with accents or poor audio. |
| Summaries and action items | Ask Avoma search; notes and action items (G2 reviewers) |
| CRM and workflow integrations | Lead Router add-on; conversation and revenue intelligence add-ons. |
| Privacy and security | SOC 2 Type II, ISO/IEC 42001:2023, GDPR support; hosted in AWS US. |
Avoma plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Startup | $19 annual / $29 monthly | per recorder seat | Up to 25 paid seats |
| Organization | $29 annual / $39 monthly (page also shows $24 annual) | per recorder seat | Up to 100 paid seats |
| Enterprise | $39 annual only | per recorder seat | Minimum 10 paid seats; SSO |
14-day trial of Organization with all add-ons, no card. Viewers and collaborators free. Optional $1,000 one-time onboarding.
Who should shortlist Avoma
A strong fit for
- Sales and customer success teams wanting meeting notes plus coaching.
- Teams under 100 seats.
A weak fit for
- Teams that want only cheap note-taking (add-ons cost $29+/seat)
- Buyers needing non-US data hosting.
Avoma alternatives
GongSales orgs with budget for a CRM-connected revenue platform.
Fireflies.aiTeams wanting broad integrations and a free tier.
Otter.aiIndividuals and small teams wanting a free or low-cost transcription tool.
FathomIndividuals and small teams wanting unlimited free recording.
FellowTeams that want agendas, notes and follow-ups in one tool.
CirclebackTeams wanting transparent public pricing through the Enterprise tier.
Security, admin and compliance
Avoma lists SOC 2 Type II and ISO/IEC 42001:2023, an AI management certification, and states GDPR support. SSO with SAML and OIDC is on Enterprise. SCIM appears in the security section but is not assigned to a plan. Audit logs and a DPA are not published. All software is hosted in AWS in the US, with no other region. Monthly billing is available on Startup and Organization, while Enterprise is annual only. Ask for the DPA and the SCIM plan assignment in writing.
- SAML SSO
- Enterprise (SAML/OIDC)
- SCIM provisioning
- Listed in security section, plan not assigned.
- Data residency
- AWS USA only.
- Certifications
- SOC 2 Type II, ISO/IEC 42001:2023.
Contract and buying terms
- Contract
- Monthly available on Startup and Organization; Enterprise annual only.
- Implementation
- Optional $1,000 onboarding; no setup fees.
- Starting price
- $19/user/month billed annually (Startup)
- Pricing model
- Per user (recorder seats)
- Free plan or trial
- Free trial.
What to test in an Avoma demo or trial
Use the 14-day Organization trial, which includes all add-ons and needs no card. Record real calls with your own accents and audio conditions, then compare transcripts for errors. Check the notes and action items, and test Ask Avoma search on a past meeting. Switch each add-on on and off to decide which ones your team actually uses, since each costs $19 to $29 per seat on annual billing. Test your CRM connection and the Lead Router add-on. Confirm the seat caps: 25 on Startup, 100 on Organization, and a 10-seat minimum on Enterprise.
Questions to ask Avoma before you sign
These are the points Avoma's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes audit logs, and how long are they kept?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Add-ons: Conversation Intelligence $29, Revenue Intelligence $29, Lead Router $19 per seat/month annual.
- Seat caps: Startup 25, Organization 100, Enterprise minimum 10.
- All software hosted in AWS USA.
- Pricing page shows conflicting Organization price ($29 vs $24)
- Holds ISO/IEC 42001 AI management certification.
Avoma FAQ
What is Avoma used for?
Sales and customer success managers who want coaching on top of notes should demo it, ideally with fewer than 100 seats. Price the add-ons before signing, as conversation and revenue intelligence start at $29 per seat. Data sits on AWS in the US. It suits sales and customer success teams wanting meeting notes plus coaching.
Does Avoma support SSO?
Yes, SAML and OIDC SSO are on the Enterprise plan, which is $39 per seat per month billed annually with a 10-seat minimum. SCIM is mentioned in the security section but its plan is not stated.
Where does Avoma host its data?
All Avoma software is hosted in AWS in the United States, and no other region is offered. Buyers who need non-US hosting should look elsewhere.
Who is Avoma best for?
Sales and customer success teams that want meeting notes plus coaching, especially teams under 100 seats. It is less suited to teams that only want basic transcription.
Vendor profile
- Founded
- 2017.
- Headquarters
- Palo Alto, US.
- Funding or owner
- Series A $12M, Dec 2021 (led by Headline)
Sources
Every fact on this page comes from Avoma's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.