Fathom review (2026): features, pros and cons, and what to check before you buy
AI notetaker with an unlimited free plan for recording and transcription, paid Premium, Team and Business tiers, and SSO and SCIM on Enterprise.
Our take for buyers
Fathom is an AI notetaker founded in 2020 and based in San Francisco. Shortlist it for individuals and small teams that want unlimited free recording, and for sales teams that need CRM sync on Business. Do not shortlist it if you need SSO below Enterprise or a published Enterprise price, since SSO and SCIM are Enterprise only. The domain moved from fathom.video to fathom.ai.
G2 reviewers praise a generous free plan and accurate summaries. The 5.0 rating from about 6,900 reviews is unusually high, so treat it as unconfirmed. Complaints are that feature limits on lower tiers are not clearly mapped and that the Enterprise price is not public. Instant AI summaries are free, with advanced summaries and AI action items on Premium.
Pros
- Generous free plan.
- Accurate summaries (G2 reviewers)
Cons
- Feature limits on lower tiers not clearly mapped.
- Enterprise price not public.
- Best for
- Individuals and small teams wanting unlimited free recording.
- Starting price
- Free; Team $15/user/month annual
- G2 rating
- 5.0 (6,931 reviews)
What is Fathom?
AI notetaker with an unlimited free plan for recording and transcription, paid Premium, Team and Business tiers, and SSO and SCIM on Enterprise. Solo users and small teams can record and transcribe without paying, which makes a trial easy to run. Sales managers should look at Business for CRM field sync, while anyone needing SSO or SCIM must ask about Enterprise, where no price is published. Fathom was founded in 2020 and is based in San Francisco, US (remote-first; sources differ).
Category: AI Meeting Assistants
Fathom key features
| Criterion | What we found |
|---|---|
| Pricing model | Per user; Free, Premium, Team, Business, Enterprise. |
| Target company size | Individuals through teams; Enterprise for large orgs. |
| Summaries and action items | Instant AI summaries free; advanced summaries and AI action items on Premium. |
| CRM and workflow integrations | CRM field sync and Deal View on Business. |
Fathom plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | per user | Unlimited recordings and transcriptions |
| Premium | $20 monthly / $16 annual | per user | Individuals |
| Team | $19 monthly / $15 annual | per user | 2 user minimum |
| Business | $34 monthly / $25 annual | per user | 2 user minimum; CRM sync, coaching metrics |
| Enterprise | Talk to sales | per user | SSO, SCIM, custom retention |
90 day guarantee on paid plans. Domain moved from fathom.video to fathom.ai (301).
Who should shortlist Fathom
A strong fit for
- Individuals and small teams wanting unlimited free recording.
- Sales teams needing CRM sync on Business.
A weak fit for
- Teams needing SSO under Enterprise.
- Buyers needing published Enterprise price.
Fathom alternatives
Otter.aiIndividuals and small teams wanting a free or low-cost transcription tool.
Fireflies.aiTeams wanting broad integrations and a free tier.
tl;dvTeams that want EU-hosted meeting data and a low per-seat price.
Read AITeams that want meetings, email and messages summarized in one tool.
GranolaIndividuals and teams who dislike visible bots in calls.
AvomaSales and customer success teams wanting meeting notes plus coaching.
Security, admin and compliance
SSO and SCIM are Enterprise only, and Enterprise adds custom retention, Launch Assist onboarding, a dedicated success manager and priority SLAs. Audit logs, data residency and a DPA are not published, and privacy and security details are thin. The Enterprise price is not public. Ask for security documentation, audit log scope, retention controls, hosting regions and a DPA. Paid plans allow monthly billing and carry a 90 day guarantee.
- SAML SSO
- Enterprise only.
- SCIM provisioning
- Enterprise only.
Contract and buying terms
- Contract
- Monthly available; 90 day guarantee.
- Implementation
- Launch Assist onboarding on Enterprise.
- Support
- Dedicated success manager and priority SLAs on Enterprise.
- Starting price
- Free; Team $15/user/month annual.
- Pricing model
- Per user.
- Free plan or trial
- Free plan, Free trial.
What to test in a Fathom demo or trial
Test on real calls with the free plan first. Check summary accuracy and action items on a mix of your own meeting types. Because limits on lower tiers are not clearly mapped, build a feature checklist and confirm each item against the plan you would buy. If you sell, trial Business and check CRM field sync, Deal View and the coaching metrics against your CRM setup. Also check how the recorder appears to participants, since bot behavior and platform support are not stated.
Questions to ask Fathom before you sign
These are the points Fathom's public pages leave open. Get the answers in writing before procurement signs off.
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Free plan includes unlimited recordings and transcripts.
- Team and Business have a 2 user minimum.
- SSO and SCIM only on Enterprise.
- Domain moved to fathom.ai.
- G2 shows a rating of 5.0 from about 6,900 reviews, which is unusually high; treat as unconfirmed.
Head-to-head comparisons
Fathom FAQ
What is Fathom used for?
Solo users and small teams can record and transcribe without paying, which makes a trial easy to run. Sales managers should look at Business for CRM field sync, while anyone needing SSO or SCIM must ask about Enterprise, where no price is published. It suits individuals and small teams wanting unlimited free recording.
Does Fathom support SSO and SCIM?
Yes, but only on Enterprise. Lower tiers do not include either, and the Enterprise price is not published.
Who is Fathom best for?
Individuals and small teams that want unlimited free recording, and sales teams that need CRM sync on Business. Teams needing SSO below Enterprise are a poor fit.
Does Fathom publish a DPA or data residency?
Neither is published, and the privacy and security details are thin. Ask for both in writing before rollout.
Vendor profile
- Founded
- 2020.
- Headquarters
- San Francisco, US (remote-first; sources differ)
- Employees
- 51-200 (estimates)
- Funding or owner
- Series A $17M, Sept 2024; about $21.7M to $26.5M total (sources differ)
Sources
Every fact on this page comes from Fathom's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.