Fireflies.ai review (2026): features, pros and cons, and what to check before you buy
AI meeting notetaker with free, Pro, Business and Enterprise tiers; prices shown here come from third-party write-ups.
Our take for buyers
Fireflies.ai is an AI meeting notetaker with free, Pro, Business and Enterprise tiers. Shortlist it for teams that want broad integrations and a free tier, and for sales and recruiting teams recording many calls. Do not assume it records without a bot: it uses a meeting bot and a Chrome extension, and no botless capture is verified. Enterprise pricing is not published by the vendor.
The vendor's Trust Center lists SOC 2, HIPAA and GDPR. G2 shows 4.7 from 751 reviews. Reviewers praise value and many integrations, while the complaints are that storage and credit rules are hard to understand and that prices are not shown on the vendor page. The vendor lists AI Assistant, Conversation Intelligence and Live Assist.
Pros
- Good value and many integrations.
- Highly rated on G2 with a large review base.
Cons
- Storage and credit rules are hard to understand.
- Prices not shown on the vendor page.
- Best for
- Teams wanting broad integrations and a free tier.
- Starting price
- Free; Pro $10/user/month billed annually (third-party reported)
- G2 rating
- 4.7 (751 reviews)
What is Fireflies.ai?
AI meeting notetaker with free, Pro, Business and Enterprise tiers; prices shown here come from third-party write-ups. Teams that record many sales or recruiting calls and want lots of connectors will find it on most shortlists. Verify credit and storage rules in a trial, since they are hard to read. Enterprise adds private storage, custom retention and audit logs. Fireflies.ai is based in San Francisco, US (profiles differ).
Category: AI Meeting Assistants
Fireflies.ai key features
| Criterion | What we found |
|---|---|
| Pricing model | Per seat; credits for AI features, rate limits on API and bulk upload. |
| Target company size | Individuals to enterprise. |
| Meeting platform support | Video conferencing, dialers, Chrome extension (vendor nav) |
| Summaries and action items | AI Assistant, Conversation Intelligence, Live Assist (per vendor site) |
| CRM and workflow integrations | CRM, dialer and collaboration integrations plus API. |
| Privacy and security | Trust Center lists SOC 2, HIPAA, GDPR; Enterprise has private storage, custom retention, audit logs. |
| Bot-based vs botless capture | Meeting bot and Chrome extension (no botless claim verified) |
Fireflies.ai plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Pro | $10/mo annual, $18/mo monthly (third-party) | per user | Not confirmed by the vendor with the vendor |
| Business | $19/mo annual, $29/mo monthly (third-party) | per user | |
| Enterprise | $39/mo annual only (third-party) | per user | SSO, SCIM, HIPAA, private storage, audit logs per vendor page |
Per-seat prices were not confirmed on the vendor pricing page. Prices come from sonix.ai/resources/fireflies-ai-pricing and castmagic.io/blog/fireflies-pricing, checked 2026-10-24. Volume discounts for plans over 50 members per vendor page.
Who should shortlist Fireflies.ai
A strong fit for
- Teams wanting broad integrations and a free tier.
- Sales and recruiting teams recording many calls.
A weak fit for
- Buyers who need published enterprise pricing.
- Teams needing botless capture (not confirmed by the vendor)
Fireflies.ai alternatives
Otter.aiIndividuals and small teams wanting a free or low-cost transcription tool.
FathomIndividuals and small teams wanting unlimited free recording.
AvomaSales and customer success teams wanting meeting notes plus coaching.
tl;dvTeams that want EU-hosted meeting data and a low per-seat price.
Read AITeams that want meetings, email and messages summarized in one tool.
CirclebackTeams wanting transparent public pricing through the Enterprise tier.
Security, admin and compliance
The Trust Center lists SOC 2, HIPAA and GDPR. The vendor says to contact them for SSO, while Enterprise lists SSO, SCIM, audit logs, private storage and custom retention. HIPAA and FERPA are available on Enterprise with Private Storage, but regions are not stated. A DPA is not published. Enterprise is annual only and includes an onboarding program and dedicated support. Ask for SSO availability by plan, the DPA, storage regions and written credit and retention rules.
- SAML SSO
- Enterprise (vendor says contact for SSO; third-party sources say Enterprise)
- SCIM provisioning
- Enterprise.
- Audit logs
- Enterprise (listed in vendor Enterprise features)
- Data residency
- Private Storage option on Enterprise; regions not stated.
- Certifications
- SOC 2, HIPAA, GDPR.
Contract and buying terms
- Contract
- Monthly available on Pro and Business per third parties.
- Implementation
- Onboarding program on Enterprise.
- Support
- Dedicated support on Enterprise.
- Starting price
- Free; Pro $10/user/month billed annually (third-party reported)
- Pricing model
- Per user.
- Free plan or trial
- Free plan.
What to test in a Fireflies.ai demo or trial
Test with real calls on the free tier, using both the meeting bot and the Chrome extension, and check how participants see the bot. Review AI Assistant, Conversation Intelligence and Live Assist output for your use case. Because storage and credit rules are hard to understand, ask for the written rules and run a typical month of usage to see when credits run out. Check CRM, dialer and collaboration integrations against your stack, and test the API within its rate limits if you plan bulk upload.
Questions to ask Fireflies.ai before you sign
These are the points Fireflies.ai's public pages leave open. Get the answers in writing before procurement signs off.
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Vendor page says to contact them for SSO; Enterprise lists SSO, SCIM, audit logs, private storage.
- HIPAA and FERPA available on Enterprise with Private Storage.
- Volume discounts above 50 members.
- One review site puts 25 seats at about $5,700/yr before credit top-ups.
Head-to-head comparisons
Fireflies.ai FAQ
What is Fireflies.ai used for?
Teams that record many sales or recruiting calls and want lots of connectors will find it on most shortlists. Verify credit and storage rules in a trial, since they are hard to read. Enterprise adds private storage, custom retention and audit logs. It suits teams wanting broad integrations and a free tier.
Does Fireflies.ai support SAML SSO and SCIM?
SSO, SCIM, audit logs and private storage are listed under Enterprise. The vendor page says to contact them for SSO, so confirm the protocol and plan in writing.
Is Fireflies.ai HIPAA compliant?
The Trust Center lists HIPAA, and HIPAA and FERPA are available on Enterprise with Private Storage. Ask for the BAA and the storage region before you record regulated calls.
Does Fireflies.ai record without a bot?
It offers a meeting bot and a Chrome extension. No botless claim is verified, so test how it joins your meetings.
Vendor profile
- Headquarters
- San Francisco, US (profiles differ)
- Employees
- About 100 (third-party estimate)
- Funding or owner
- About $19M raised; reported $1B+ valuation after June 2025 tender offer.
Sources
Every fact on this page comes from Fireflies.ai's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.