Alchemer review (2026): features, pros and cons, and what to check before you buy
Survey and feedback platform with published per-user plans for small teams and a quote-based Platform tier for larger ones.
Our take for buyers
Alchemer is a survey and feedback platform with published per-user plans for small teams and a quote-based Platform tier for larger ones. Shortlist it if you need advanced research question types and statistical analysis for a team of up to 3 users, or if you need to choose the region where data is stored. For larger teams, the sales conversation is unavoidable.
G2 shows 4.4 from 956 reviews. Reviewers praise reliable customer support and intuitive design, and complain about a steep learning curve and a clunky mobile survey experience. KKR made a majority investment in 2022, Apptentive joined in 2023 and Chatmeter in 2025, so ask how the product lines fit together on your roadmap.
Pros
- Reliable customer support.
- Intuitive design.
Cons
- Steep learning curve.
- Clunky mobile survey experience.
- Best for
- Teams of up to 3 users wanting advanced research question types and statistics.
- Starting price
- $55/month per user (Collaborator, monthly) or $315/year
- G2 rating
- 4.4 (956 reviews)
What is Alchemer?
Survey and feedback platform with published per-user plans for small teams and a quote-based Platform tier for larger ones. Research-minded teams of up to three users can buy published per-user plans, with statistical analysis on Full Access and a choice of data storage region. Four or more users means the quote-based Platform tier. Reviewers mention a steep learning curve and clunky mobile surveys.
Category: Survey and Form Software
Alchemer key features
| Criterion | What we found |
|---|---|
| Analysis and reporting | Statistical analysis and reporting on Full Access. |
| Response limits per plan | 75k, 100k or 125k annual responses per account by highest license, plus monthly limits. |
| Pricing model and real cost | Per user; small team plans max 3 users, more needs Platform via sales. |
| Target company size | Small teams to enterprise. |
Alchemer plans and pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Collaborator | $55/mo or $315/yr | per user | 75k annual responses |
| Professional | $165/mo or $1,075/yr | per user, max 3 users | 100k annual responses, custom branding, phone support |
| Full Access | $275/mo or $1,895/yr | per user, max 3 users | 125k annual responses, advanced research questions, statistical analysis |
| Platform | Custom | SSO, permissions, 24/7 support, CSM, invoicing |
Annual billing saves 43 to 52% per vendor page. 7-day free trial, no card up front. Non-profit discount with EIN.
Who should shortlist Alchemer
A strong fit for
- Teams of up to 3 users wanting advanced research question types and statistics.
- Orgs needing region selection for data storage.
A weak fit for
- Teams of 4+ without a sales conversation (more than 3 users requires Platform)
- Buyers wanting mobile-first survey experience (reviewer complaint)
Alchemer alternatives
SurveyMonkeyTeams of 3 or more that need quick surveys with templates and AI analysis.
QualtricsLarge organizations running CX, employee or academic research programs.
QuestionProTeams needing data hosted in a specific region (US, Canada, EU, Australia, India, Middle East)
SogolyticsTeams that want vendor-managed research services and survey panel recruitment.
TypeformSmall teams that want conversational forms and lead capture at 100 to 10,000 responses per month.
FormstackTeams that need forms feeding document generation and eSignature in one suite.
Security, admin and compliance
Listed certifications are SOC 2 Type 2, ISO 27001, GDPR, HIPAA, CCPA and FERPA. SSO (SAML 2.0) is on Platform only. Customers can select the storage region on AWS, but the regions are not named on the security page. SCIM, audit logs and a DPA are not published. Support is email on Collaborator, email and phone on Professional and Full Access, and 24/7 with a CSM on Platform. Monthly plans are available.
- SAML SSO
- Platform only (SAML 2.0)
- Data residency
- Customer-selectable region, AWS; regions not named.
- Certifications
- SOC 2 Type 2, ISO 27001, GDPR, HIPAA, CCPA, FERPA.
Contract and buying terms
- Contract
- Monthly plans available.
- Support
- Email on Collaborator; email and phone on Professional/Full Access; 24/7 plus CSM on Platform.
- Starting price
- $55/month per user (Collaborator, monthly) or $315/year.
- Pricing model
- Per user.
- Free plan or trial
- Free trial.
What to test in an Alchemer demo or trial
Build a real survey with the logic you need and open it on a phone, because the mobile experience is a reviewer complaint. Test the statistical analysis and advanced research questions on Full Access, since lower plans do not include them. Give a new user a task to measure the learning curve. Check response limits against your volume, noting that the cap follows your highest license and monthly limits also apply. If you need more than 3 users, trial Platform features before signing and confirm what permissions and support the quote includes.
Questions to ask Alchemer before you sign
These are the points Alchemer's public pages leave open. Get the answers in writing before procurement signs off.
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Things to know before a demo
- Team plans cap at 3 users; 4 or more users requires a sales-quoted Business Platform.
- SSO is listed only on Platform.
- Annual price is about 43 to 52% below monthly.
- Customers can select the storage region (regions not named on the security page)
Alchemer FAQ
What is Alchemer used for?
Research-minded teams of up to three users can buy published per-user plans, with statistical analysis on Full Access and a choice of data storage region. Four or more users means the quote-based Platform tier. Reviewers mention a steep learning curve and clunky mobile surveys. It suits teams of up to 3 users wanting advanced research question types and statistics.
Does Alchemer support SAML SSO?
Yes, SAML 2.0 SSO is listed, but only on the Platform tier.
Can I choose where Alchemer stores my data?
Customers can select the storage region on AWS, but the specific regions are not named on the security page. Ask which ones are available.
Which security certifications does Alchemer list?
SOC 2 Type 2, ISO 27001, GDPR, HIPAA, CCPA and FERPA.
Vendor profile
- Funding or owner
- KKR majority investment 2022.
Sources
Every fact on this page comes from Alchemer's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.